Kia ora tradingstuffnz, it is up to the buyer to choose their preferred method of payment and if they choose Ping you will get charged the fee, buyers also value having the security of Buyer Protection available to them. As part of the changes we removed success fees for casual sellers, so you are actually paying less fees. 

Kia ora simon277, sorry to hear that you had that experience. Unfortunately, we’ve seen a significant rise in bank transfer related scams and that’s not a risk we want for our community. While most fraudulent activities on Trade Me are resolved quickly, 90% of the scams that we couldn't help our members with last year involved bank transfers. Moving to Ping is the only way we can confidently offer you protection (up to $5,000) and ensure the Trade Me Marketplace remains a safe place for everyone.

Kia ora Garry, there is currently a bug with the Android app affecting some listings.

Kia ora, thanks for reporting those listings and for keeping an eye out, it pays to be vigilant! The team will be all over these, but if you do see them popping up again or similar listings, follow Gary and Callum's advice and report those via Community watch Nathan, those go to the right team to take action.

Kia ora Bonnie and Cathy, Community is part of our Help Centre, to keep things tidy and help focused we remove posts and comments that aren't in line with our Community Guidelines. We're happy to receive feedback, as you mentioned Bonnie you can give us feedback on the new-look site via 'Tell us what you think', that goes to the right team.  You can always contact us if you're experiencing issues with the site and we'll look into it. Some features aren't available for some listings, as we are making some changes in the background, we may have a workaround or you can ask the Community.

Kia ora, Sorry for the trouble – we’re upgrading some background systems that power Trade Me. While we do this, some features like the ability to crop and rotate photos are unavailable for a small number of listings.In the meantime, you'll need to use the photo editor on your device to adjust your photos before adding them to your listing. 

Kia ora Sandra, this one is a known bug for us. Sorry, we aren't able to edit the end time from our side either but I have refunded the fee you were charged. If you want to withdraw the listing and start a new one, with your preferred end time, hop onto live chat and someone can help with that. 

Kia ora S, Thanks for your questions. I've checked things out and selected payment methods are working as they should. Where Ping is unticked on the original listing all payment methods and other listing details are carried over to a relist. If Ping was on the original listing it will carry over to a relist, so for a relist Ping will need to be unticked to remove it as a payment option.  

Kia ora greg23, buyers on in trade sellers listings won't have a service fee. The service fee applies to buyers on casual listings which will be tiered based on the item’s value. Service Fee tiers$0.00 - $20.00 = Free$20.01 - $100.00 = $0.99$100.01 - $250.00 = $1.99$250.01 + = $4.99

Kia ora everyone, just an update! You can find your unanswered questions in new-look if you go to your 'Items I'm selling' page, click on 'All listings' to get the drop down and there is a filter there for 'Unanswered questions'. The filter won't show listings in some categories, so using the emails will be the way to navigate to those  If you are on the apps you can find unanswered questions on your 'Items I'm selling page' under 'Filters', go to filter. Again this won't show listings from some categories, use the emails to navigate to those ones.