Thank you for your reply Michelle. When the service fee testing was done I saw the words 'service fee may apply', so I assume you are rolling that form out for listings in the under $20.01 tier. My concern with this is that it is not clear how much the service fee is or what it is to someone who doesn't regularly use Trade Me. Even if you can click on a link to find more information, this is still a barrier to anyone looking to purchase an item. I saw listings with this on and simply bypassed them during the experiment and I expect this is going to be a real barrier to selling.

I thought I would update this post as I have spoken with Pass the Parcel this morning and they do not deliver to Great Barrier Island. The website is accepting the address in error. If I had sent the parcel it would have been held and returned to me.

I've made changes in the App before Callum, and never had it override the shipping options originally created in My Products or the payment options in the live listing. It might be the way I have worded my original post but the shipping template and payment option of only Ping have not changed in My Products, but when I added the additional photos in the Trade Me App to the live listing the shipping options disappeared and were completely replaced with shipping to be arranged and cash as a payment option was added.

Thanks L. My problem was different to those described in that post as I wasn't logged into My Products on mobile. I just edited the listing on the App and normally if I do that it will update My Products as well. Last week towards the end of the week the App had an upgrade, so I am wondering if this is a permanent change or a bug. I ended up reloading the photos via My Products on laptop and updating the active listing which also fixed the dropped shipping options and removed cash as a payment option.

Mine looks like this; e.g PING account 21.99 (Purchase amount + Service Fee), then my account statement looks like yours. Somewhere behind the scenes the 99c has moved invisibly from PING to my account statement. 

Flossy, in a buyer refund case it goes in reverse, both the top up and payment are refunded and the 99c moves back into the PING account.  From a seller's point of view, I haven't sold anything so I don't know the answer there.  

I have purchased an item and was confused about this too. The way it looks in my account is the 99c service fee shows as being added to my purchase in my PING account. Then in my Trade Me Account statement it looks like Flossy's above with the Top Up of 99c and then deduction of 99c. I think somewhere it must have been transferred from my PING account to my Trade Me account but the step doesn't actually show.

I am a private seller Michelle, selling off an exceptionally large estate in this particular category. I specifically looked at my current listing and other sellers who are private sellers and all of us had Service Fee Applies with no specified costs. If you look in other categories there is a mix of the service fee showing on the listing for example $4.99 or just the wording Service Fee Applies. 

It is truly frustrating to see today the wording, 'service fee applies' and no price upfront on all the listings I clicked on in the books category. This is one of the worst performing categories due to the sheer volume of items and also one where there are large In Trade sellers that just upload their entire catalogs of books.   

Thanks Gary. Yes, the rural delivery/out of area surcharge is showing for PTP. I have emailed PTP to confirm it is fine to send, but have had no reply. I don't use the BAC usually either, and I think the software has just tried to find a close match to my own delivery price and so offered up the non-rural option. With NZ Post's website all the options had the RD charge applied.