We're making some changes to our Ping terms and conditions. We’re making some minor changes to our Ping Terms and Conditions, to bring them up to date and to make them more flexible for the future. You can see the updated terms here, and they will come into effect on 31 July 2023.  

Listing fee changes for pets and animals – 3 July 2023We’re changing our pricing for listing pets and animals onsite.We’re committed to helping your business so you can deliver great experiences for your buyers. We do this by providing a platform that buyers trust with great features and strive to offer you the best value. We haven’t changed these listing prices since 2015 and in that time we have made significant improvements to our platform to drive more Kiwi to our site. We believe we offer great value for money. From 3 July the following prices will apply; Pets & Animals categoryBirds, ...

Services fee change - 3 July 2023We're adding a number of new features to Trade Me Services and will be updating our pricing to reflect this. We haven’t changed these listing prices since 2014 and in that time we have made significant improvements to our platform to drive more Kiwi to our site. From 3 July, any new, existing or renewed listings will be charged the new rate for the relevant listing type as below; Basic listing – $79 for 90 days  Standard services listing  Showcase up 50 reviews on listing details page  Feature listing upgrade – $89 for 90 days Higher position in search re...

Kia ora, this week we sent out the May edition of our Tips and Tricks newsletter. Those of you that have checked it out, feel free to comment with any feedback or thoughts.This edition included tips to enhance the visibility and quality of your listings, tips on good password practice, our new brand campaign highlighting new goods and a Seller Spotlight on TikTok.For those Pro-sellers who aren’t yet on the mailing list, you can sign up here. Thanks! 😁

Hi everyone, We’re wanting to share a bit more with you about what goes on behind the scenes to bring you our customer support experience. Here in our Help centre Community, for the most part you see my name, but there are actually a number of people and a few different teams behind our support experience offering. One of the fundamental teams is our Support Experience Squad. This is made up of a product manager, a lead engineer, developers and a designer. Their role is to build or enhance the tools we need to be able to help you, and those that you use to help yourselves as well as keeping...

Hi everyone! Following on from the enhancements update a few weeks back, we’ve put together some refresher tips on how to find existing posts that might already have the answer you need, or where you can add your question.When you make a search in the Help centre, the search results will show both Help articles and Community posts with matching words by default. You can then select if you'd like to just see results from Help or Community on the left-hand side of the page:   From the front page of Community, you can also browse for posts rather than searching. By default, it will show the T...

When you create a post or comment on an existing post, you'll automatically follow it – this means you'll be notified when anyone comments. You can also choose to follow a particular post by clicking 'Follow' at the top of the post. You can also follow Topics which will notify you of new posts within the entire topic.  If you no longer want to receive these notifications, click 'Unfollow' at the top of the Post and/or the Topic.    

Hi everyone, here's a useful screenshot that Gary shared recently with some advice on how to search within Community. Before you start a post about something you're needing a hand with, you can pop in the subject in the search bar, and then look at the relevant existing Community posts - your query might already be answered!

The product templates you create in My Products won’t expire or archive. Usually you have 45 days to relist manual listings but with My Products, you can keep your auction details safe for when you want to relist at any point in the future. To have a go at using My Products, you can start by importing your current, sold, or unsold listings.

Whether you’ve made an accidental top up or had some fees refunded, we can arrange an account refund for you no problem. Visit this Help page or reach out via Contact us – we can get the details and start the process for you.  If a trade hasn’t gone through you can apply for a refund of your success fee.