Ping withdrawl was paid into wrong account suffix

February 20, 2024 07:36

It is now obvious that the funds due for me by Ping were paid into an account suffix -010 instead of suffix -01 My bank advises me that any incorrect bank account would be bounced back to Ping Ping are saying funds were paid to 010 Suffix but are saying they have not bounced back to them and to talk to my bank I spoke to my bank and there is no sign of the deposit amount on the date Ping paid it I need to talk to a person at Ping

3 comments

S Community Superuser
February 20, 2024 07:55

Kia Ora Greg,

You can contact TradeMe staff through "Live Chat" for assistance here - Once you've selected the Contact us Link at the bottom of any TM page the Chat Tab will Pop up in blue at the bottom right of your landing page screen, there may be a slight delay in this appearing.

If you enter in the Chat bot which appears after selecting the Chat icon - Talk to person - you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff. - Ensure you put your Listing # in the Chat window so staff can pull your conversation with the Member on the Listing up easily.

The manned hours weekdays are 9:30:am - 5:00pm and weekends 9:30am - 4:pm

All the Best - Cheers.

0
Callum Community Superuser
February 20, 2024 07:59

HI Greg I find that when things bounce due to incorrect suffix it does take a while to bounce back again. (Like a few days) So if you haven't already it could be worth waiting a couple of days before contacting TM to try and trace it.

0
S Community Superuser
February 20, 2024 19:42

Kia Ora Greg,

Is this the first Ping transfer to your Bank account for you? - Have you verified your Bank account number with TradeMe?

Verification Steps:
TM will put .01cent into your chosen bank account with a code - TM Trust & Safety will email you for this code so they are assured the account is correct, await that email once you've set up the Transfer out to account, reply with the code in your Bank statement next to the 0.1cent.

As the verification steps check your Bank account with the $0.1cent code it would seem unlikely an incorrect suffix was used here. - If you haven't done verification check your emails for the Trust & Safety email - Cheers.

0

Please sign in to leave a comment.

Community