Contacting A Seller
Answered
TM won't contact a seller for me. They have explained why, so I don't need a repeat of their policies. It's just that it makes no economic sense. I am looking at a 16k bike and want to view it first. I was having dialogue with the seller and then got Covid. I missed asking for a view and a test ride. So, a week later I asked for a relist as he didn't relist. What i got was an offer to accept or decline. Well, I don't want to do either until I've see the bike. Not savvy to part with 16K based on a few images. But there is no way for me to make contact to set up a view and TM fed me a load of BS that basically covers them, at the expense of helping two customers make a trade. Am I being unreasonable?
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S Community SuperuserKia Ora MrTrademe,
Great to read you have recovered,
If you have checked if your Seller has any further Listings running which you may be able to ask a question through in this situation you are Best to decline the Offer enabling the Seller to Relist the item asap. - Save the Seller to your My Favourites list so you are emailed when they list and relist items - All the Best - Cheers.
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Thanks - already tied the further listing trick; he has none. Wasn't keen on the decline as a relist may not occur. TM suggested I buy and then don't pay, but then contact him and ask for a view first. Stupid method but there you go.Best way to get a red face.
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Callum Community SuperuserHi Mr Trademe. No, Trade Me aren't being unreasonable in my opinion. I would be pretty annoyed if they decided to pass my contact details on to someone who said they were interested in a closed auction. In fact legally they could be in a huge amount of trouble if they did that.....So you can see their point of view.
I think their suggestion is sound. The seller I'm sure would be understanding due to the value of the item. You said you have been in dialogue with him already so you probably have some kind of feel for the person he is. His feedback can probably give you indications if he is reasonable as well.
I would say that if you accept the offer, and are happy after your viewing/tests that you will have to pay that offer amount. Rather than try to negotiate it down after you viewed. If you feel there is room to move on price I would be more inclined to decline the offer and await a relist so you can continue the discussion that way.
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Too late - the seller withdrew the bike and sold it privately (I found out). So TM missed out on their cut and all they had to do was email the seller and say they have an interested party, do you want their details? So, no personal info passed. There was a way - TM are just caught up in their own legal BS. And they don't care, being a multimillion $$ business.
Thank you for the comments anyway, all of you.
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