I cannot add photos to my new listing
I started a new listing on Saturday evening, and I'm unable to add photos? When I click to add a photo, this Trademe message pops up:
Whoops!
Well, that wasn't supposed to happen.
Our technicians have been alerted.
I've waited several hours and I'm still unable to do so. It seems TM's technicians haven't resolved the problem.
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S Community SuperuserKia Ora Sarah,Sorry to read of your trouble there, these Whoops errors are not very good at letting us know where & what the trouble is. - A couple of troubleshooting steps to try...- Are you using the Desktop site or an App? - Have you tried through both?
- Are you on the latest up to date version of the Browser or App? - App updates are rolled out quite frequently so it pays to check.
- Try clearing your Cookies & Cache then reconnect to TM with a fresh start.
- If you're using the App try uninstalling it then reinstalling it.
I've not heard of anyone else with this issue however another Member may have - Hopefully the suggestions above help sort this for you - Cheers.0 -
SarahEditedThank you for your recommendations, I am using the desktop site and I have tried through both that and the app, but I am still unable to add photos to my listing I started last night?
I am on the latest version of both.
I have cleared ALL history, browsing data, cookies and cache on my desktop on Chrome, and when I still saw TM's error message and was unable to add photos, I tried doing it through Mozilla, in case it was an issue with Chrome, however, I'm still seeing TM's error message, when I click to add a photo.
How can I contact the Technical dept please? My listing is for a valuable rare book, people are looking at my listing, but they are not saving it to their watchlist, as there are no photos... Very frustrating!
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S Community Superuser
Cheers Sarah,
You contact TradeMe staff through "Live Chat" for this assistance - once you've selected the Contact us Link at the bottom of any TM page you need to give the landing page a count of 15+ seconds for the Chat Tab to Pop up in blue at the bottom right of your screen, there may be a slight delay in this appearing.If you enter in the Chat bot - Talk to person - you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff Or leave them a message Afterhours.The manned hours weekdays are 9:30:am - 5:00pm and weekends 9:30am - 4:pm1 -
Hello. This isn't related exclusively to Trade-me, but I am unable to upload photos to my computer using my camera card any more. I used to use Picasa, but apparently Google have cancelled it so that you have to use Google photos. I have tried other sites, but I just can't get my photos on my laptop and therefore can't list items for sale on trade-me. What do other sellers use?? I'd really appreciate some ideas, thanks.
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im finding on android i cant upload pictures from my phone . brings up pictures but when click done nothing happens . but on my tablet android also it goes to gallery and works instantly
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MichelleTrade Me staff - Community team
Kia ora Clark, check are you running the latest version of the app, if you are try deleting and reinstalling the app.
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