How can I contact a seller?

Kia Ora Luzhen,

The first point of contact is to email your Seller - If you have no response from email in a few days you can place Feedback letting the Seller know you have emailed and asking them to please make contact with you. - Should this go unanswered in a couple of days you will want to file a Dispute resolution through your Won items for TradeMe's assistance in contacting your Seller also. 

Check your payment for the item has gone through and unless this is a Pick up listing, have you received a tracking number yet? - Check your Won items incase a tracking number has been entered and check your junk/spam email folders just incase the Seller's correspondence has gone there.

I hope your Seller is well and you hear from them or receive your item asap - Cheers. 

Hi Jon. I've emailed you with my address. Check spam mail

Kia Ora Brad,

How long ago did you email your Seller with your address? - Sellers are expected to make contact asap though definitely within 2 days and the Trade completed within 7 days. - if it hasn't been 2 full days since the Listing closed and you emailed your address through hold tight and allow your Seller time to respond, they may be booking the courier tomorrow for a Monday pick up.

If you emailed your Seller a few days ago and have not heard from them check your spam/junk emails incase a reply or Tracking number has gone there. - If messages was enabled check for 1 from your Seller there also - this is a common mis-connect between Sellers & Buyers. - If you don't find any response in either emails or messages you can go to your Won items to check for a Tracking Link below your item, if there is no Tracking wait until Monday incase the courier is being booked tomorrow being it is the weekend, if no reply or Tracking is available by Monday use the feedback Link next to your item to place your message to your Seller and ask them to make contact with the Tracking number for you as well - feedback can be changed once you have received your parcel though it can only be changed the once.

This is the Public Community forum for Members to help each other navigate the system & offer helpful Tips - it's very unlikely your Seller will see your message here.

Hopefully things are underway and you receive your parcel during the coming week - All the Best - Cheers.