Trade Me Tip – Chat with us

If you’d like to get in touch with us, you can chat with our team 7 days a week. To get started, select ‘Contact Us’ at the bottom of any page, select the blue bubble in the bottom right corner and enter your info in the box that pops up.

Tautoko Bot can help with basic queries 24/7, if Tautoko bot can't help, you can leave a message for our Pōneke-Wellington-based Support Experience team. 

To leave a message: 

1. Tell Tautoko Bot you want to leave a message for the team. 
2. Tautoko Bot will gather some details about your query.
3. Your query joins the team's queue (organised by priority).
4. Our Support Experience team will aim to be in touch within 1-2 business days.