Marketplace - Can't view own question asked - Yes! am logged in.
Confirmed bugHaving No view of our own question asked there's no ability to know if mine was actually placed when looking back on the listing at a later time/date or whether the unanswered question noted may be from a different member plus we can't delete the question if an answer is no longer required.
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Do you have Adblock+ enabled as this blocks both questions and answers. Cheers.
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Callum Community SuperuserEdited
Yes, this happens on all items listed in the new format. I'd just assumed it was going to be the new norm.
It's exceedingly frustrating when you can't tell if you have already asked the question of the seller.
I've done the good old "Tell us what you think....." a few times. I guess that's all we can do?
PS: Problem only occurs on Desktop. You can view your question on the App. But you can't delete on there.
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S Community Superuser
Thanks Callum,
Yes! I've done the 'Tell us what you think' link also - Cheers.😊
Thanks Paul,
No Adblock+ here but good to know - Cheers.😊
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S Community Superuser
Not knowing if I'd asked a question on a listing in my watchlist which is showing 1 Question has been asked I asked my questions - the number count is still showing 'Question & Answers (1) whilst reporting below 'There are 2 unanswered questions on this listing'
Does this mean...
- One question has been answered?
- The question wasn't mine so I can't see the answer?
- Are Q&A's no longer being shown on live listings?
- There is still 2 unanswered questions?
Example:

The concerns are:
- Not knowing if I have already asked a question.
- Multi same questions could be being asked - wasting both Sellers & Buyers time in repetitive asking/answering same question.
- No way to tell if contact information is being shared.
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Callum Community Superuser
Not sure why this post is being marked as answered. If anything it should be a confirmed bug, or some guidance given that we are no longer going to be able to see our own unanswered questions. Not to mention S has found even more confusion!
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S Community Superuser
UPDATE:
There's 2 faults with the Q&A section and I have them both with the tech team now. - Listings created through the original desktop site - My Products & listing tools are unaffected.
1st: We're not able to view our own questions asked on the Desktop site, these are visible through the Apps though with no red bin to delete, as Callum's advised. - Staff will delete any questions we've asked & want removed though it can take a few days before our requests are seen.
2nd: The Q&A tally count is incorrectly adding unanswered questions and these counts differ between different browsers they're being viewed in. - The example I've given above shows a Q&A count of (2) in the Chrome browser - (1) in Edge In-Private - (0) in a normal edge browser. If you can't view a question although there is a tally count these are unanswered questions, once answered the Q&A is visible.
Will update as I learn of and have tested fixtures applied, no given timeframe atmo'. - Cheers.
Thanks for you help and support Callum😊
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