URGENT COMPLAINT – $1,760 Ping Withdrawal Cancelled, No Support Response
My $1,760 Ping withdrawal was cancelled on 19 October without any explanation, despite submitting my identity verification on 14 October.
I’ve contacted Trade Me support multiple times, but nobody has replied or called me. It’s now 25 October, and my money is still stuck in my Ping balance.
I’m flying overseas on 28 October and urgently need access to my funds.
This lack of communication is completely unacceptable. I need someone from Trade Me to escalate this immediately and resolve the issue before my flight.
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Callum Community SuperuserOh dear. Yet another Ping seller verification issue.
Trade Me are certainly causing a lot of angst with sellers around these issues and their poor response times......
I have no particular advice for you. If you haven't already done so you can look at your "My Requests" to see if there is any update there for you.
Otherwise Michelle from Trade Me might be along on Tuesday. She could possibly nudge things along for you.
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I finally got an email from them after so long. Hopefully this time my payment comes through.
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Callum Community Superuser
Glad to hear it. What was the issue exactly that caused it to be cancelled?
Might be useful to pass on to other people in the same situation.
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They said my verification was incomplete idk how but yeah
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