Buyer does not pay or make contact
AnsweredHow long is reasonable to wait for contact after initial email from me to the buyer ?
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S Community Superuser
Kia Ora jane1959,
You allow the Buyer 2 - 3 days to respond and 7 days to complete the Trade - if it's uncompleted or no response you send them an email cancelling the trade before relisting it.
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S Community Superuser
Below is the Help file to follow...
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I have the same issue for the first time using TM the buyer has emailed sporadically never fully answering my question to work our postage. Once that was sorted no payment and it’s been overall 10 days since the auction closed and 3 days since they were contacted about payment. Crickets. I have sent an email this morning giving them the weekend to reply. Longer then what I wanted to give but who knows what’s happening in peoples lives that causes delays contact and payment.
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