A process list for request Ping refund

 I am writing to formally express my frustration and concern regarding the unresolved refund for a bag I purchased through Trade Me and paid for via Ping.

I have followed all of Trade Me’s instructions throughout this process and have fully cooperated with all the steps requested. However, despite being advised that the refund has been processed, I still have not received the money in my account, while my request continues to show as “solved”.

For clarity, the timeline is as follows:

• 03/08/2026: I filed the request after following Trade Me’s required process of contacting the seller and allowing the required period for the issue to be resolved.
• 12/08/2026: Trade Me contacted me to confirm whether the seller had contacted me. I confirmed that I had received no response.
• 14/08/2026: I was advised that Trade Me had contacted the seller and that the seller would be given two working days to respond.
• 18/08/2026: I was advised that the seller had failed to respond. I was instructed to return the bag to Trade Me and pay $10 for the courier.
• 19/08/2026: The bag was collected by courier.
• 22/08/2026: The bag was delivered to and received by the Trade Me staff member.
• 24/08/2026: I checked the status of my request and was surprised to see that it had been marked as “solved”, despite receiving no communication confirming that my refund had been completed.
• 26/08/2026: After I followed up again and asked whether I needed to seek legal advice, I was advised that the refund had been processed and that I needed to allow a few working days for the money to appear in my account.

As of today, 26/08/2026, I still have not received the refund, and the request is again showing as “solved”.

I find this extremely frustrating and concerning. From my perspective, the matter should not be considered “solved” until the refund has actually been received and all associated costs have been resolved.

I have already waited patiently and complied with every step requested by Trade Me. I should not have to repeatedly contact Trade Me to obtain basic information about the status of my refund.