Identity verification still “in progress” – no response from Support since Monday

Hi, I’m hoping a Trade Me staff member can please look into this or advise what I should do next. I completed my identity verification on Sunday, but it is now Thursday and it is still showing “Identity verification in progress.” I also withdrew money from my Ping balance to my bank account on Sunday, and I’m concerned that the withdrawal may be delayed because the identity verification is still pending. I contacted the Trade Me Support team on Monday about this but unfortunately haven’t received any response yet, despite several business days having passed. Could a Trade Me staff member please advise what is happening with my verification and whether this is affecting my Ping withdrawal? Has anyone else recently experienced a similar delay with identity verification or Ping withdrawals? How long did it take to get resolved? Any help from the Trade Me team would be greatly appreciated. Thanks.