Waiting On Refund. How Long To Wait?
Paid with Ping. Item arrived. Was not as described. Contacted seller (from my research, appear to be a small business) and they agreed to process a refund once the item was received. I returned the item, which according to tracking, they received Thursday last week. It has now been 5 working days.
Luckily, I've never had to return an item in all my years using TradeMe. As I understand it, Ping refunds are processed immediately, so it appears the individual simply hasn't processed it.
My question is: is there an accepted time I should wait before contacting the seller again to enquire re: refund. I did a google search and found questions related to Disputes, which isn't relevant at this time. I am a stickler for following everything to the letter so am (ideally) covered / backed by TradeMe in the event a trade was to ever go awry.
Thanks a lot! :-)
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S Community Superuser
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Callum Community SuperuserYes, just open the Dispute now. If nothing else it might nudge the seller along. As part of the Dispute process you will be asked down the track if the seller has rectified the situation. Just hit yes on that (assuming you have been refunded by then) and all will be sweet.
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Appreciate the advice from both of you. I'll email the seller first and give them the benefit of the doubt (famous last words) before opening any dispute (I am well within the 30-day purchase period).
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S Community Superuser
Thanks callanfox,
All the Best😊
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