iOS ‘find out how’ form to apply for fee refund not working for days

Kia Ora pom-pom,

If you select the blue speech bubble bottom right of your screen and enter a new conversation the text box suggestions has a 'Success fee refund' which manages this. - Cheers.

Don't forget that if your items sold after 10/03, there will be no fees to be refunded. ;) 

Hi - there are fees to refund as this is on my professional in trade account. I do not have a blue speech bubble anywhere on the screen. Any clues where I find this or what I do to trigger it?

Hit contact us, at the bottom right of any page on Trade Me (including this one) 

Kia Ora pom-pom,

If you're not getting the Bot window open through your iOS check out the App troubleshooting steps. If these don't help try going through to the Desktop site in your browser if you don't have access to another device.