Advice please

January 31, 2026 01:23 Edited January 31, 2026 01:25

I successfully bought a household product but it doesn’t fit where we planned it for (a garden/deck awning). I’ve contacted the company four times plus twice through FB feedback - all I am getting is a generic reply with instructions to have it couriered back. I am fine to courier it back but I am not getting answer to how I will get a refund. They are not addressing how the refund will work and I’m concerned I won’t get refund or any communication. Be grateful for any advice please and thanks

2 comments

S Community Superuser
January 31, 2026 23:25

1
ourselves
February 01, 2026 00:21

Thank you for your detailed reply. They do accept returns within 30 days. They say they will deduct courier fee from the payment. I just couldn’t get an answer from the trader that they will refund me. I am thinking of just on selling it. Your advice is appreciated.

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