Transferring Trade me balance to ping account

January 10, 2026 06:46

Hi, I sold an item, and the deal didn't go. I have refunded the buyer and it was closed. My success fee is in my Trade Me balance; $265.00 I am not able to access it. I need money. I am a retiree and desperately in need of cash. I have been contacting Trade Me, no help so far. Also ping fee has to be returned to me. It is like $75+.

PLEASE HELP ME GET MY MONEY>

Thank you,

Mary

2 comments

Callum Community Superuser
January 10, 2026 22:53

Hello chukka39. When you refund a Ping payment the success fee is automatically credited back to you.

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S Community Superuser
January 10, 2026 23:17

Kia Ora Mary,

If you've contacted TradeMe via their Chat Bot & left a message your request will be in the queue, staff are working their way through a busy workload currently and will respond to your request in due course. I've had a couple of requests in myself which have taken time to be responded to. - Keep your eye on your emails for one from them. - Cheers.

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