Buyer wanting a refund or its disputes tribunal
Hello wonderful community, Wanting to know my rights here. In early Feb (listing P240154504) I sold a subwoofer that I had purchased from a car audio shop and that ive never got around to fitting and now the car I purchased it for is sold i decided to $1 reserve it. Its still in its original box. Buyer is in Hawkes bay so it was shipped over from Auckland at his own risk. Fast forward a month or so, buyer sends me a email to say its blown, and that the sub was sent all the way to Australia and now is asking me to refund him 50% or he is going to claims. My thoughts are, if he had told me within earlier and sent it back i would have just gave a full refund, but its in Australia now 5-6 weeks later and who knows what its been through since going across NZ and then across the ditch ? The buyer does have good feedbacks thou so perhaps just one of those things where ill bite the bullet ? Cant help but feel something is off here. Thoughts ? Thanks :) Eric
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Gary-NZStocked Community SuperuserThe shop you bought it from would insist you brought it back to them before they would consider a refund, and you should do the same.
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Sadly it was purchased 2 years ago and the shop has closed down. Meanwhile the item has been shipped across the ditch to Australia already by the buyer installed by an unknown third party to say it has been blown.
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S Community SuperuserKia Ora Eric,
Was the Subwoofer brand new or used when you purchased it?
A good 6 odd wks after sale, installed by a 3rd party in a different country - who blew it??
Your purchaser has asked for 50% refund - that's shady in itself regardless of their feedback status, they're already admitting some accountability here & they took the risk of shipping it to another country!
Regardless of whether the store you purchased from is open or closed down anyone purchasing from an In-Trade store/shop has rights under the Consumer Protection Law where the Shop is responsible for Repair - Replace or Refund - the point Gary made above was your store would want the item back to investigate the issue before deciding on what to do - you also would need a return of the item to investigate the issue yourself before deciding what you can do though you are not under the obligation to do anything when a 3rd party installer overseas may've blown the subwoofer or whether something happened to it during international shipping - your agreement was shipping to your purchaser only - Not beyond! - Your Buyer was happy enough on receipt of the item, what they chose to do with it beyond then is Not your responsibility. - Cheers.
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Kia Ora S,
Truth is, it was purchased from a closing down car audio shop in original packaging etc, but was told it was used briefly as a shop demo, if that makes any difference. But I did state this clearly in the $1 reserve auction.
But yes, the buyer recieved the package on 11/12th Feb. And only on 26th March after the unit was sent to Australia to be installed did he then tell me it was blown.
So yes thank you and understood where i should stand on this. I just felt wierd after its already been sent internationally to a unknown installer and auddenly im told to pay them $177 back. Without any proof of the item being faulty.
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