When does the ping payment come through?
It says "payment via ping' but no ping balance ? Does it take time if its over a couple thousand dollars ?
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S Community SuperuserEditedKia Ora Jicinta,
Yes! it's likely the Ping payment is on Hold whilst security checks are carried out for that larger sum though you should receive an email from TradeMe letting you know it is on hold & not to send the goods yet, you receive another email when the payment is cleared.
Have a check through your emails for one from TradeMe - check your spam/junk email folders also. - If no email is there ask the Buyer to send you Confirmation of the Ping payment made.TradeMe will occasionally hold a payment whilst they check to ensure the payment is legitimate which may include a New Member's credentials, if the sum is for a larger amount, if the Buyer has entered a new card, if the Buyer's name doesn't match the card associated with their Ping Bank account Or when unusual activity has been noted etc. - There are a number of reasons whilst checks are made though these are actioned fairly quickly once the information TradeMe have requested has been supplied. - Cheers.0 -
Callum Community SuperuserHello Jicinta. Do you mean it's not showing in your Ping account, or not showing in your bank account?
If it's your Ping account, yes, Trade Me sometimes place a temporary hold while they confirm with the buyer that everything is OK. This can happen for larger amounts, new buyers, new card, new device, name doesn't match card etc.
If that is what has happened you should have an email there from Trade Me to let you know not to send the goods until the payment has cleared. They will then email you again with an "all clear" and you can send it.
The buyer will have been emailed as well.
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