Ping payment denied saying ad hoc

Kia Ora Cliff,

Do you have Automatic Payment Transfers set up to your Bank account?

Ad Hoc is a one off manual payment. - If this is your first time transferring a Ping balance to your Bank account look for an email from TradeMe Trust & Safety, they may be requesting further verification information from you - especially if your Bank account name is different or not an exact match to your TradeMe name details provided. - If there is an email reply with requested information asap to get this processed. - A manual transfer will have to be reselected to release the funds after the verification process Otherwise Automatic transfers are set to leave TradeMe at approx. 2:45pm everyday - any payments transferred after 2:45pm will go out in the following days batch - from there it is upto your Banks processing times for the money to show in your account - This can take 1 - 2 days depending on your Bank. - Cheers.

Thank you so much Cliff 🙏

I have transferred out from my ping balance to my bank account as recently as 2 or so months ago. None of my details have changed and despite me having made the request to transfer funds out thrice (and received the unable to do as ad hoc payment notification) I'm yet to receive such an email from Trademe (and yes I have checked my junk folder).  Here's hoping for the automated transfer (luckily I'm with Kiwibank and so will see the funds at 3pm -if they've come in). Failing that, I'll be back here.