Ping payment denied saying ad hoc

Kia Ora Cliff,

Do you have Automatic Payment Transfers set up to your Bank account?

Ad Hoc is a one off manual payment. - If this is your first time transferring a Ping balance to your Bank account look for an email from TradeMe Trust & Safety, they may be requesting further verification information from you - especially if your Bank account name is different or not an exact match to your TradeMe name details provided. - If there is an email reply with requested information asap to get this processed. - A manual transfer will have to be reselected to release the funds after the verification process Otherwise Automatic transfers are set to leave TradeMe at approx. 2:45pm everyday - any payments transferred after 2:45pm will go out in the following days batch - from there it is upto your Banks processing times for the money to show in your account - This can take 1 - 2 days depending on your Bank. - Cheers.

Thank you so much Cliff 🙏