Trade Me purchase P239099164: Samsung s23 ultra brand new 256GB

Kia Ora Hari,

Double check your emails including your spam/junk folder for one from the TradeMe Trust & Safety team, - it's possible your Ping payment has been put on hold if TradeMe require you to verify any information - you will want to respond asap to get the Trade in motion.

TradeMe will occasionally hold a payment whilst they check a New Seller out, if the sum is for a large amount, the Buyer's name doesn't match the card associated with Ping etc. - there are a number of reasons whilst checks are made though these are actioned fairly quickly once the Buyer has supplied the information TradeMe may have requested.

If you can't find any email you can contact a TradeMe staff member directly through "Live Chat" for assistance from 9:30am tomorrow 22 December 2024 - Cheers.

This is the reply coming thru seller
Sorry guys because you paid with ping trademe stuffed me around.so you will most probably get your money back. Thy asking for ID and proof of address i don't have time to muck around with trademe Sorry

Thanks for that Hari,

And sorry to read your Seller has done that to you,

Take a screenshot of that email to send into TradeMe staff,

You contact TradeMe staff directly through "Live Chat" for assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened in a New conversation - Talk to person - and you are taken to entering a few details before arriving at the window to Chat with a Real Person/Staff. - Enter your Listing number in the window here & attach a copy of your screenshot.

The Live Chat will be manned by staff from 9:30am tomorrow 22 December 2024 - Cheers.

Bro I'm a buyer and i have everything match with my purchase order including my name address everything i really don't Care about anything i just want my refund back asap and the money hold on ping I don't know how you guys gonna do it i just want refund asap

hari,

I'm a Member just like you - I'm not TradeMe staff - this Community Forum is in place for Members to Help each other navigate the system, - I have given you very clear instructions on how to contact a TradeMe staff member directly and with the information you will need to supply them with so you can obtain your Ping Refund - You're Welcome!!

Sorry i have a confusion regarding this please accept my humble apologize i thought i got comment from trade me
Thanks hari

Thanks hari,

I do know it can be very confusing and it is a stressful situation for you,

All the Best in getting a prompt Ping refund - Merry Christmas 🎅🏻🎄