Can't log on via PC, but can in app
Answered
rclarke
Edited
Hi all,
Not sure how to fix this. I can't seem to log in to my account via PC browser. However I can log in via the app using the same credentials.
I've cleared my temp data like cookies. Ensured auto-fill isn't happening. Reset my password three times. I've tried in Chrome and Edge. Anyone else had this issue and know how to fix? Super annoying not being able to access my account via PC.
Thanks in advance.
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S Community Superuser
Kia Ora Rebecca,
By any chance would you have a VPN enabled on your PC?
Otherwise you could try disabling any extensions you may have running to isolate the problem. - Cheers.
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Hi S
Yep that's the issue. Nord VPN. Forgot that it autoconnects whenever I turn my PC on. I've disconnected and can log in now.
Thanks
Rebecca
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S Community Superuser
Awesome Rebecca, 😊👍
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