Managing Q&A
Find out about answering questions, adding comments, and having questions removed.
Questions and answers are available on Marketplace and Motors listings – for buyers to learn more about the item you're selling.
Answering a question
Questions can be answered before the listing closes
1. Open the listing from Items I'm selling.
2. Scroll down to 'Questions & Answers' – type your answer, then select
.
3. The other member will be notified that their question has been answered.
2. Scroll down to 'Questions & Answers' – type your answer, then select
3. The other member will be notified that their question has been answered.
1. Go to the 'Notifications' tab alert and select Answer question – or go to 'Items I'm selling' and select Answer on the listing.
2. Type your answer, then select Answer.
3. The other member will be notified that their question has been answered.
2. Type your answer, then select Answer.
3. The other member will be notified that their question has been answered.
1. Go to the 'Notifications' tab alert and select Answer question – or go to 'Items I'm selling' and select Answer on the listing.
2. Type your answer, then select Answer.
3. The other member will be notified that their question has been answered.
2. Type your answer, then select Answer.
3. The other member will be notified that their question has been answered.
Adding a seller comment
If bids have been placed and the listing can't be edited, add a seller comment instead.
1. Open the listing from Items I'm selling.
2. Scroll down to 'Questions & Answers' – type your comment, then select
.
3. This will show as a standalone comment in the Q&A.
2. Scroll down to 'Questions & Answers' – type your comment, then select
3. This will show as a standalone comment in the Q&A.
1. Go to 'Items I'm selling' and select the listing.
2. Select
Add a comment.
3. Type your comment, then select Send.
4. This will show as a standalone comment in the Q&A.
2. Select
3. Type your comment, then select Send.
4. This will show as a standalone comment in the Q&A.
1. Go to 'Items I'm selling' and select the listing.
2 SelectAdd a comment.
3. Type your comment, then select Send.
4. This will show as a standalone comment in the Q&A.
2 Select
3. Type your comment, then select Send.
4. This will show as a standalone comment in the Q&A.
After the listing closes
- Questions can't be answered once the listing has closed.
- If the item hasn't sold – relist and add the info to the description.
Removing a question
- To have a question removed from your listing, leave us a message or chat with us below.
- To prevent a buyer from asking further questions – add them to your Blacklist.
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