Managing Q&A
Find out about answering questions, adding comments, and having questions removed.
Questions and answers are available on Marketplace and Motors listings for buyers to learn more about the item you're selling.
Answer a question
Questions can be answered before the listing closes
1. Go to My Trade Me.
2. Select Items I'm selling from the left menu.
3. Click anywhere on the listing to open the 'Listing detail' or 'Auction detail' page.
4. Scroll down to the Questions & Answers section.
5. Type your answer, then select
6. The other member will be notified that their question has been answered.
2. Select Items I'm selling from the left menu.
3. Click anywhere on the listing to open the 'Listing detail' or 'Auction detail' page.
4. Scroll down to the Questions & Answers section.
5. Type your answer, then select
6. The other member will be notified that their question has been answered.
1. Go to the 'Notifications' tab alert and select Answer question – or go to 'Items I'm selling' and select Answer on the listing.
2. Type your answer, then select Answer.
3. The other member will be notified that their question has been answered.
2. Type your answer, then select Answer.
3. The other member will be notified that their question has been answered.
1. Go to the 'Notifications' tab alert and select Answer question – or go to 'Items I'm selling' and select Answer on the listing.
2. Type your answer, then select Answer.
3. The other member will be notified that their question has been answered.
2. Type your answer, then select Answer.
3. The other member will be notified that their question has been answered.
Add a seller comment
If bids have been placed and the listing can't be edited, add a seller comment instead. This will show as a standalone comment in the Q&A.
1. Go to My Trade Me.
2. Select Items I'm selling from the left menu.
3. Click anywhere on the listing to open the 'Listing detail' or 'Auction detail' page.
4. Scroll down to the Questions & Answers section.
5. Type your comment, then select
2. Select Items I'm selling from the left menu.
3. Click anywhere on the listing to open the 'Listing detail' or 'Auction detail' page.
4. Scroll down to the Questions & Answers section.
5. Type your comment, then select
1. Go to 'Items I'm selling' and select the listing.
2. Select
Add a comment.
3. Type your comment, then select Send.
4. This will show as a standalone comment in the Q&A.
2. Select
3. Type your comment, then select Send.
4. This will show as a standalone comment in the Q&A.
1. Go to 'Items I'm selling' and select the listing.
2 SelectAdd a comment.
3. Type your comment, then select Send.
4. This will show as a standalone comment in the Q&A.
2 Select
3. Type your comment, then select Send.
4. This will show as a standalone comment in the Q&A.
After the listing closes
- Questions can't be answered once the listing has closed.
- If the item hasn't sold – relist and add the info to the description.
Remove an answer, seller comment, or question
You can remove an answer or seller comment from your own listing. To remove an answer or comment:
- Head to the Trade Me website (you can't remove answers or comments from the app).
- Go to My Trade Me.
- Select Items I’m selling from the left menu.
- Click anywhere on the listing to open the 'Listing detail' or 'Auction detail' page.
- Scroll down to the Questions & Answers section.
- Select the red bin icon under the answer or comment you want to delete.
- Confirm that you want to remove the answer or comment.
Remove a question
If you want to remove a buyer’s question from your listing, contact us through the Manage live listings form.
To prevent a buyer from asking future questions, add them to your Blacklist.
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