1. Help - Trade Me
  2. Payments & money
  3. Accounts and balances

Ping balance

Your Ping balance is stored money from selling items with Ping (held on trust by Trade Me).

You can use your Ping balance to buy items on Trade Me, withdraw the funds to your bank account, or top up your Trade Me account.

If you need to refund a buyer’s payment – we can help.

Withdrawing from Ping

Transfers requested before 2:45 pm on business days are sent to your bank that evening, and can take 1-2 business days to process.

You can have your balance sent out automatically every working day by selecting ‘Automatically transfer Ping balance' from 'Manage Ping'.

  1. Head to 'My Trade Me'.
  2. Under 'My balances', select 'Manage Ping'.
  3. Select 'Transfer out'.

Note: You won't be able to transfer your balance manually from the app if you've selected to automatically transfer your Ping balance to your bank account.

  1. Head to 'My Trade Me' profile-framed.
  2. Select 'Profile & Account' profile-framed.
  3. Select 'Manage Ping'.
  4. Select 'Transfer out'.

Note: You won't be able to transfer your balance manually from the app if you've selected to automatically transfer your Ping balance to your bank account.

  1. Head to 'My Trade Me' profile-framed.
  2. Select 'Profile & Account' profile-framed.
  3. Select 'Manage Ping'.
  4. Select 'Transfer out'.

Updating saved bank details

You can remove or edit your saved bank account details, linked to Ping.

  1. Head to 'My Trade Me'.
  2. Under 'My balances', select 'Manage Ping'.
  3. If you have an existing bank account saved, select the options menu (⋯), then select 'Delete' bin.
  4. Under 'Transfer out', select 'NZ bank account' bank-account-plus.
  5. Enter your details and select 'Add'.
  1. Select 'My Trade Me' profile-framed.
  2. Select 'Profile & account' profile-framed.
  3. Select 'Manage Ping'.
  4. Select 'Payment methods' credit-card.
  5. Select 'Edit' to remove saved details, or 'NZ bank account' bank-account-plus to add new details.
  1. Select 'My Trade Me' profile-framed.
  2. Select 'Profile & account' profile-framed.
  3. Select 'Manage Ping'.
  4. Select 'Payment methods' credit-card.
  5. Select 'Edit' to remove saved details, or 'NZ bank account' bank-account-plus to add new details.

Exporting Ping transactions 

Ping transactions are exported as a '.csv' file.

  1. Head to 'My Trade Me'.
  2. Under 'My balances', select 'Manage Ping'.
  3. Under 'Transactions', select 'All transactions'.
  4. Select the date range, then select 'Download' from the options menu (⋮). 

export-ping-transactions.png

To export your Ping transactions, head to trademe.co.nz in your browser.

To export your Ping transactions, head to trademe.co.nz in your browser.

link

We'll show you how to withdraw, update details and export Ping transactions.

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