1. Help - Trade Me
  2. Payments & money
  3. Accounts and balances

Ping balance

Your Ping balance is stored money from selling items with Ping (held on trust by Trade Me).

You can use your Ping balance to buy items on Trade Me, withdraw the funds to your bank account, or top up your Trade Me account.

If you need to refund a buyer’s payment – we can help.

Withdrawing from Ping

Withdrawals are not processed instantly – standard processing time is 2:45 pm daily, on business days. 

This will then be processed into the NZ bank account provided, within 1–2 business days.

You can have your balance sent out automatically every working day by selecting ‘Enable' under 'Transfer out options'.

  1. Head to ‘My Trade Me’.
  2. Select ‘View profile & account’ and select ‘Manage Ping’.
  3. Select ‘Transfer out’.
  1. Head to 'My Trade Me'.
  2. From 'Ping', select 'Manage'.
  3. Select 'Transfer out'.
  1. Head to ‘My Trade Me’ profile-framed.
  2. Select ‘Profile & account’ profile-framed and select ‘Manage Ping’.
  3. Select ‘Transfer out’ and follow the prompts.
  1. Head to ‘My Trade Me’ profile-framed.
  2. Select ‘Profile & account’ profile-framed and select ‘Manage Ping’.
  3. Select ‘Transfer out’ and follow the prompts.

Transfer your Ping balance to a bank account

If you’ve sold with Pay Now in the past, the bank account you used then will already be verified in Ping.

You can update your chosen bank account at any time.

  1. Head to 'My Trade Me'.
  2. Select 'View profile & account'.
  3. Select 'Manage Ping'. Select 'Transfer out'.
  1. Head to 'My Trade Me'.
  2. From 'Ping', select 'Manage'.
  3. Select 'Transfer out'.

To transfer a Ping balance to a bank account, head to the desktop site.

To transfer a Ping balance to a bank account, head to the desktop site.

Updating saved bank details

You can remove or edit your saved bank account details, linked to Ping.

  1. Head to 'My Trade Me'.
  2. Select 'View profile & account'.
  3. Select 'Manage Ping'.
  4. Select 'Payment methods'.
  5. Select 'Add bank account' and follow the prompts.
  1. Head to 'My Trade Me'.
  2. From 'Ping', select 'Manage'.
  3. Select 'Payment methods'.
  4. Select 'Add bank account' and follow the prompts.
  1. Select 'My Trade Me' profile-framed.
  2. Select 'Profile & account' profile-framed.
  3. Select 'Manage Ping'.
  4. Select 'Payment methods' credit-card.
  5. Select 'Edit' to remove saved details, or 'NZ bank account' bank-account-plus to add new details.
  1. Select 'My Trade Me' profile-framed.
  2. Select 'Profile & account' profile-framed.
  3. Select 'Manage Ping'.
  4. Select 'Payment methods' credit-card.
  5. Select 'Edit' to remove saved details, or 'NZ bank account' bank-account-plus to add new details.

Exporting Ping transactions 

  1. Head to 'My Trade Me'.
  2. Select 'View profile & account'.
  3. Select 'Manage Ping'.
  4. Select 'Transactions', select the date range and select 'Download (CSV)'.
  1. Head to 'My Trade Me'.
  2. Select 'Manage Ping'.
  3. Select 'Transactions', select the date range and select 'Download (CSV)'.

To transfer a Ping balance to a bank account, head to the desktop site.

To transfer a Ping balance to a bank account, head to the desktop site.

link

We'll show you how to withdraw, update details and export Ping transactions.

Thank you for your feedback!
This form is for anonymous article feedback and we aren't able to reply. If you need help, please contact us.
Something went wrong
Try the action again, or get in touch with us.