Ping

How to pay and get paid instantly – with Ping, on Trade Me.

Ping lets you pay or get paid instantly – using a credit or debit card, or Ping balancePing is only available for general Marketplace listings.



Buying

Ping is safe and secure, and offers Buyer Protection. There are no fees when making a payment.

Use Ping to pay for purchases on-site, or top up your Trade Me account. To pay for an item – look for Ping under Payment options on a general Marketplace listing.

Buy now

  1. Select Ping when choosing your payment method.
  2. Enter your card details – or choose a saved payment method.

Auction

  1. After you've won an auction, head to your Won items.
  2. Select Pay with Ping on the listing.
  3. Enter your card details – or choose a saved payment method.


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Selling

  • To receive payment via Ping, select it as a payment option when starting a listing.
  • Payments received appear instantly in your Ping balance.
  • Ping can be used on purchases up to $10,000.00.


Fees

A transaction fee of 1.95% is automatically deducted from the total payment amount (including shipping). Success fees may also apply.

Ping fees and success fees are refunded automatically when a full or partial refund is made.

Ping balance

Your Ping balance can be used to pay for Trade Me purchases, or transferred to your NZ bank account.

To pay with your Ping balance, select Ping balance when making a payment.

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Topping up

  1. Go to My Trade Me and select Credit my account.
  2. Enter your top-up amount, then add or select a payment method.


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Refunding Ping payments

To request a refund as a buyer, contact the seller.

  • Refunds are made to the original payment method used by the buyer.
  • Ping fees and success fees are refunded automatically when a full or partial refund is made.
  • Refunds can be made within 45 days of the listing closing. To refund a payment older than 45 days, get in touch.
  1. Go to My Trade Me.
  2. Under 'My balances', select Manage Ping.
  3. Select the transaction you'd like to refund, then select Refund.
  1. Go to your Sold listings from My Trade Me.
  2. Select the listing you want to refund.
  3. Select Payment received under ‘Post auction activity’.
  4. Next to the paid amount, select Issue refund.
  5. Select the amount you wish to refund, and follow the prompts.
To refund a Ping payment, head to trademe.co.nz in your browser.
To refund a Ping payment, head to trademe.co.nz in your browser.

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Payment methods

Edit, update or remove saved payment methods at any time. 

We accept the following credit cards:

  • Mastercard
  • Visa
  • American Express
  • Prezzy Card (buying only)
  • Q-Card


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Want to learn more about how Ping works? Check out our Trust & Safety blog.

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