Feedback policy

Check out our feedback policy, and let us know if you have any questions.

Feedback is a tool for buyers and sellers – to share their trading experiences with the Trade Me community.

Want to dispute feedback you've received?
Find out how: I'm the buyer | I'm the seller

General guidelines

  • All Traders are expected to maintain a feedback rating of at least 95%.
  • We encourage members to place feedback for all trades.
  • Feedback is a permanent part of your Trade Me account.
  • Negative feedback can be disputed for up to 45 days from the date of purchase.


Feedback must:

  • Be factual.
  • Be about the specific trade.
  • Not contain personal information.

 

 

We may remove all or part of feedback if:

  • The feedback isn’t relevant to the trade itself.
  • It contains swear words or other offensive or inappropriate content.
  • It contains defamatory statements.
  • It contains the trader's private personal information, contact details or other means to individually identify the trader.
  • The trader placing feedback has been permanently removed from Trade Me.
  • The feedback contains unfactual statements.
  • The feedback refers to any ongoing investigation by Trade Me, the police, or any other authorised party.
  • We receive a court order to remove feedback, or we consider it appropriate in line with Commerce Commission guidance to remove the feedback.

 

 

We won’t review feedback if:

 



Thank you for your feedback!
This form is for anonymous article feedback and we aren't able to reply. If you need help, please contact us.
Something went wrong
Try the action again, or get in touch with us.