Feedback from the buyer is unfair

If you sell an item and receive negative feedback, please ensure that you contact the buyer in the first instance, and do not place retaliatory feedback.

 As a seller, you need to ensure that you:

  • Describe items fully and accurately and answer questions promptly.
  • Provide your payment instructions in a timely fashion.
  • Ensure items are shipped as soon as possible, and within a week of receiving payment and delivery address, unless otherwise indicated in the listing or agreed by both parties.

 

If you have fulfilled these responsibilities and are unhappy with feedback you have received from the buyer, we find that open communication between both parties often leads to the resolution of the majority of trade disputes that occur. If you are unable to contact the buyer, please get in touch so we can help out. 

You can also respond to issues raised in the feedback through the ‘post response to this feedback’ link beneath the feedback you have received, and this will appear alongside the other member’s comments on your feedback page. 

If you feel you have done your utmost to resolve the dispute and are still left with unfair feedback, you can report it below. Make sure to attach any relevant information, such as screenshots of correspondence between you and the buyer, tracking information, and/or proof of refund.

Please note that we will only take action that is in line with our Feedback Policy and Code of Conduct

Report unfair negative feedback.


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