Feedback from the buyer is unfair
As a seller, you must:
- Describe items, and answer questions, fully and accurately.
- Give payment instructions in a reasonable timeframe.
- Get items shipped as soon as possible.
If you've done this and are unhappy with feedback you've received – get in touch with the buyer.
Report unfair feedback
Report unfair negative feedback if you feel you've tried to resolve the dispute and are still left with unfair feedback
Attach any relevant info, such as screenshots, tracking details, and/or proof of refund.
If you think you've received unfair feedback, you can dispute it – we'll show you how.