Feedback from the buyer is unfair

If feel you've met your obligations and are unhappy with the feedback you've received – get in touch with the buyer. 

We expect sellers to:

• Describe items, and answer questions, fully and accurately.
• Give payment instructions in a reasonable timeframe.
• Get items shipped as soon as possible.

 

Report unfair feedback

Report unfair negative feedback if you feel you've tried to resolve the dispute and are still left with unfair feedback. 

Attach any relevant info to help your case, such as screenshots, tracking details, proof of refund. etc.

Please note that we will only take action that is in line with our Feedback Policy and Code of Conduct. Feedback that is factual and in line with our Feedback policy won't be reviewed.

If you think you've received unfair feedback, you can dispute it – we'll show you how.

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