Feedback from the seller is unfair

If feel you've met your obligations and are unhappy with feedback you've received get in touch with the seller

We expect buyers to:

  • Respond to emails as soon as possible
  • Pay for goods purchased as soon as possible
  • Provide a delivery address, or arrange pick up as soon as possible


Report unfair feedback

Report unfair negative feedback below if you feel you've tried to resolve things and are still left with unfair feedback. 

Attach any relevant info to help your case, such as screenshots and proof of payment.

Please note that we will only take action that is in line with our Feedback Policy and Code of Conduct. Feedback that is factual and in line with our Feedback policy won't be reviewed.

If you've received unfair feedback from a seller – we can help.


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