If you buy an item and receive negative feedback, please make sure you contact the seller and attempt to resolve the trade first, and do not place retaliatory feedback.
As a buyer, you need to:
- Pay for goods purchased as soon as possible, and within a week of the auction closing and receiving payment details.
- Send your delivery address (where applicable) as soon as possible, and within a week of the auction closing.
If you have fulfilled these responsibilities and are unhappy with the feedback you have received from a seller, we find that open communication between both parties often leads to the resolution of the majority of trade disputes that occur. If you are unable to contact the seller, let us know and we can help.
You can also respond to issues raised in the feedback through the ‘post response to this feedback’ link beneath the feedback you have received, and this will appear alongside the other member’s comments on your feedback page.
If you feel you have done your utmost to resolve the dispute and are still left with unfair feedback, you can report it below. Make sure to attach any relevant information, such as screenshots of correspondence between you and the seller and/or proof of payment if you’ve paid by bank transfer.
Please note that we will only take action that is in line with our Feedback Policy and Code of Conduct.
Report unfair negative feedback.
