Financial disputes

If you're having problems completing a trade and want to file a dispute we can help.

Our financial services relate to aspects of how we hold or transfer your money or arrange payments on your behalf. 

If you have concerns about how our financial services are provided we recommend the following.

  1. Check out our info 
    Our Help Centre has information for services such as Ping, Afterpay and our Fees structure. 

  2. Financial Services Disputes
    If you’re unhappy with how we’ve provided a financial service, complete a
    Financial Services Dispute FormWe'll get in touch with you via email. 

  3.  Contact the Financial Disputes Resolution provider
    If we have not been able to resolve your complaint, you can lodge it with Financial Dispute Resolution.

    The FDR can only consider complaints provided to, or withheld from you, by Trade Me after 15 November 2011 that fall within the Financial Service Providers Registration and Dispute Resolution Act 2008.

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If you have concerns about how our financial services are provided – check out our recommended actions.


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