Oh true, thanks for this.
Obviously I don't KNOW if it was stolen, I am just trusting NZ Post and trying to understand why it never showed up. I shouldn't have used this wording perhaps. Regardless, had the seller forwarded the tracking info I could have immediately checked once it said delivered.
Thank you Flossy. I only concluded it had been stolen from my letterbox because it never showed up. I am trusting what NZ Post have said (despite not seeing evidence of it being delivered from them). I am only left to conclude that it left my letterbox by someone else's hand. I will definitely organise a safe place in future, like my local Post Shop. When it didn't show up, I emailed NZ Post to say it hadn't. They chose to list it as Lost in Transit. I submitted my info- and the seller submitted, slowly and piecemeal, the info requested of them by NZ Post. And technically the claim is from...
Yes NZ post says it shows it was delivered at their end apparently.. but I cant see this in the tracking, it says it was delivered but not where to. I wonder if they took responsibility because there have been some muck ups
Considering that I waited ten days for this person during bereavement, only for them to muck me around, Trademe needs to help me file a report, which I cannot do due to the time allowance expiring.
Michelle from Trade me says above to get in touch, but the link she provides just leads me to a dead end. -No eligible or recent purchases Sorry, we couldn't find any eligible trades in your Won items. If you've recently made a purchase, please allow at least two working days for the seller to contact you. Disputes can't be filed for trades that are older than 45 days. Check out our buyer protection policy to see if you're eligible.
Oh interesting... That's not what NZ post concluded at all.. they concluded that they were at fault. The whole process has been so weird.. here's the last thing they sent to the sender... Dear *****Thank you for your patience while we resolved your enquiry regarding your item posted on 13/03/2024.Since your item has not been located . We have submitted the claim to process once its been approved we will compensate of $*** including postage compo $***.A credit will be made to your bank account within seven working days.Please accept our apology for the inconvenience caused by this in...
NZ post say it was delivered to my letterbox. NZ Post have told the seller she could be refunded if she provided the bank account details, or wavie this process so they could refund me. She chose to have the money sent to her, which says it all really. Now wont reply about refunding me.
Thank you. NZ Post offered have put the money in the sellers account. Seller had an option to let NZ Post up the money in MY account but seller chose to take the money into their account then ghost me. Re. Person who suggested I get in touch with Trademe.. do you know how? Thanks.
I bought a gift online back on 5 March, hoping for it to get to me in time to give to a family member by the end of March. On 7 March the seller messaged to say they had a bereavement and hoped to get the item to me asap. I said thank you and condolences. Ten days later, no sign of the purchase so I emailed them, they said they had posted it on 13 March and provided a tracking number. NZ post has concluded that it was delivered the next day, but must have been stolen from my letterbox. I didn't even get to track this at the time as had no tracking info, so by the time I was told when it w...