Hi M - I had to go through the help bot and then finally got a real person. All Trade me could do was try and contact the buyer - they couldn't make contact so that was that unfortunately. All trade me can do is refund the success fee. I have now blacklisted that trader and learnt my lesson!
What to do ? I was going to be out of the country so I posted the goods so as not to hold up the trade. Other than automated address instructions I have had zero communication from the buyer despite sending around 6 emails, advising of postage cost and tracking number, then following up with my bank details and then polite emails reminding them about payment. Zilch. Whilst not a large value, it is the prinicipal. I have applied for a success fee refund and ticked the Trade me to contact buyer. I have yet to post feedback as still in hope. Trade was 3rd Feb and NZ post tracking said that ...