Hello, thanks your answer is very helpful. Item was listed as used. The buyer initially sent photos (after I asked for some) with fingers poking through the “hole” making it look rather large, they then sent another “saying look you can see it in the listing photos” so yes it is in the listing but just looks like a loose couple of stitches. The initial email I received said “I have received item and it has a hole in it” I then had to probe for answers. Price new was approx $180 sold for $50 branded excellent quality item, worn one winter. I genuinely didn’t see the loose stitches, and...
Hello. Advise please! Recently sold a clothing item which to my eye was in excellent condition, buyer has received and pointed out a small 1-2cm part of stitching missing (it’s a about 6 stitches have come undone) on some binding on a bottom seam. I 100% didn’t know it was there but it actually can be seen in the photos. I have offered a full refund upon its return. They don’t want that, this could be easily fixed with a needle and cotton and the missing stitching will not in anyway effect it’s wear. I’m not sure what to do and don’t want to start getting into any arguments!
Good afternoon! I'm a new trader (I have had a trade me account before but have been away overseas) I listed my first item for sale and watched the bidding going on in the final minutes which then keep exceeding time, anyway I emailed the buyer within an hour, no response, then again, the following day, no response until day three/four, now I understand people are busy but if you can sit and bid on an auction I'm sure you can check your emails, what happened next was a bit weird, the email I got was straight out accusing me of being a scammer and he refused to pay without somesort of guarte...