Hi Gary,  Thanks very much for your response. Gosh, I'm sorry, I just re-read my post and realised my mistake - what I meant was that the seller (I mistakenly said buyer as I was in a rush juggling kids!) has lodged a claim with the couriers and said she would refund me (the buyer) once she receives a refund from the couriers. The issue we are having is that the couriers are not responding to the seller at all (or my lost parcel enquiries as the buyer) and so therefore it is unclear whether the couriers are going to provide a refund.  Thanks very much. Apologies again for the confusion.

Hi again everyone,  Can someone please advise whether Trademe has any guidance on the following? The buyer has now lodged a lost parcel claim with Aramex (who are not responding at all). The buyer said she would refund me for my purchase once she gets a refund from Aramex. Is this acceptable, or should the buyer be refunding me now and then themselves waiting for reimbursement from Aramex? Thanks in advance for your help. I have never been in this situation before!

Thanks everyone. I have submitted three lost parcel enquiries with the courier company (Aramex). Unfortunately I have received no response to these, with the earliest one being submitted over 1 week ago. The seller has been in touch with the courier company, who said last week that they would have a look for it before enabling a lost parcel claim. The courier company also appear to not be getting back to the seller.