we'd use it - anything that engages customers is good in our eyes!  

hi anne, that sounds frustrating. i'm using tradevine, and the question feature is still working well over there, i can pull up the questions page and answer them all without having to go to individual listings, much faster. if i'm on trademe on my computer, i will usually sort listings for sale by unanswered questions, that is the other way you could try. good luck!  

thanks gary, yes, can see it now - you're a star x

cheers - link worked - but it has definitely disappeared from my menu on the mac - screenshot attached!