Hi guys, I have a buyer who brought an auction and the item was sent to them after payment... they emailed a few days later to say the item was faulty and they wanted a refund, i requested the item back and organised the return shipping, on inspection then arrived back we did not find the item to be faulty they had just not in fact charged it properly. they still want a refund; My question is do I have to refund the buyer their shipping if the item isn't faulty? (which means I'm out of pocket 2 lots of shipping?
Thank goodness we got it back 🙌🙌 makes things so much easier I missed 2 sold items on the new system cause sold list wasn't in order 😕...
Also funny how this finally gets passed on to us after everyone complains
What about the Stupid sold list Michelle?????
thats as useless as the new site
samre here i had someone buy 8 acutions at once but they are all mixed up in auctions that sold over a week ago.. i cant even see what she has paid for or not paid for
then why cant trade me tell me that instead of and i quote " I know this isn't convenient for you but there's not much I can do"
I have lost access to the desktop site when I get hold of trade me they say they don't care and nothing they can do and keep trying to force me to use the new site which is hopeless for sellers and so annoying to use.. my sold list doesn't even make sense I go to sold and something i sold today (16/10) is half way down the page between stuff i sold last Friday???? I did a survey on people i knew and other traders and out of 20 people 18 of them still had access to the old desktop site how is this fair??? defiantly forcing us to make the change so they get more $$ in fees
Me too and the thing is other people i know still have access to the old site.. trade mes answer there is nothing i can do and they dont give a crap