You are ignoring what I am saying and I also do not appreciate lectured about how I post. Are you the police? No point having this conversation with you given that you are clearly a share holder with Aramex. And amongst ALL THE POINTS YOU MISSED. I spoke to the courier this morning. He does not have a voucher for pick-up. So he cannot pick-up. This is my TOPIC - not yours. So if you are going to contribute then please read what I have to say and do not ignore it.

Ditch Aramex and we will stay

Well my two boxes have STILL not been picked up. The question I ask is how can TradeMe do business with them when they are so bad?

I understand all that flossy. BUT they did not pick up. On ringing them they told both myself and separately the Buyer that I must phone them to organise pick-up. I also spoke a few weeks back (and this morning I phoned him) to my Aramex Courier driver and he is a nice guy - and he says as soon as he gets a voucher to pick up - he does.I had, then, 5 parcels to pick-up - but he had only 2 vouchers so only could take 2 of them! I ended up then resending using NZPost as I could not get Aramex to pick them up. SO you say all that flossy - but for many of us that is NOT what is happening in pra...

Agreed Murray! And yes, this reflects directly on TradeMe. I am taking a stand and will be closing my TM a/c - as soon as I have used the credit from my Aramex courier refund.  I implore other's to also close their TM a/cs. Lets stand in solidarity until TM gets the message and ditches Aramex.

So a whole week has passed. I have rang Aramex every day. Every day they have promised the courier will urgently pick up the parcel. When I rang yesterday and explained what had happened every day - they assured me that the courier will pick up the parcel yesterday. But as with every single day - no courer turned up. The two parceld are still here. Those of you who defend Aramex are ignoring the gross issues that many of us face with this dispicable company! How TradeMe can do business with thse people I do not understand. As far as I am concerned this is as much a reflection on TradeMe. I ...

Its now three days. I actally have two parcels waiting for Aramex - and they are still waiting here. I work from home, so I am here with them all day, I called them the day before yesterday and they promised they would take care of it that day. But no sign of them. Good point re taking them to the depot - I may just have to and then I can throw a tanty. The depot is in Penrose and i am in Papakura so a bit of a drive. If the courier does not turn up today - I wll take the parcels into their depot tomorrow. Really appreciate your response Simon - that was very helpful.  

So the message from TradeMe is pretty clear ... "The courier will pick up the package on Mon 27 Nov". I gather (according to Aramex Customer Service) that TradeMe now needs to change this message to ... "You must phone Aramex to organise Pick Up"

I also asked to speak to a supervisor - which I did. Still no difference. No one turned up. They say stuff - but nothing happens.

In fact I am not going to take these parcels to their depot. I DO NOT TRUST ARAMEX AT ALL. I am rebooking the parcels with NZ Post. I wish all of NZ would put this company out ot business.   Btw many of their customer service operators have a very poor understanding of English. I was not able to talk with them so the conversation was reduced to basics ... "Parcel pick up - now" ...