I also asked to speak to a supervisor - which I did. Still no difference. No one turned up. They say stuff - but nothing happens.

In fact I am not going to take these parcels to their depot. I DO NOT TRUST ARAMEX AT ALL. I am rebooking the parcels with NZ Post. I wish all of NZ would put this company out ot business.   Btw many of their customer service operators have a very poor understanding of English. I was not able to talk with them so the conversation was reduced to basics ... "Parcel pick up - now" ...

So in conclusion: Aramex says I must phone them to organise pick-up My Aramex Courier says that when he does get a voucher for pick-up - he does pick-up So the status on TradeMe is incorrect as I stated - it should state  "You must phone Aramex to organise Pick Up"   Apparently you must have some sort of "Automation" flag in place whereby you dont need to phone them. Apparently they do NOT treat all TradeMe customers the same

Finally the word "voucher" is his. He says he gets vouchers for pick-up.

All of my communications - every single day - have been to 09 634 3704 !!!   Makes no difference.

The message to TM is "Ditch Aramex and we will stay" - that can be our slogan. Yell it from the roof tops. All of my family members, cousins etc use TradeMe. Some of them will close their TM a/cs. They have ALL already stopped using Aramex.  I will reach out to friends and associates on Facebook and LinkedIn. I will Twitter it everywhere. I am curious about how much of an impact one person can have. So this is going to be a project for me over the next few months. I will find ways to spread this. Btw I work in Software/Websites - so I know how to make things go viral ... And whomever reads ...

BTW these are the tracking numbers: JJ00-0083-5247 and JJ00-0083-5246 The TradeMe Website says: "The courier will pick up the package on Mon 27 Nov". WONG TradeMe!!!!   Perhaps at the very least change the message to "The courier probably will not pick up the package on Mon 27 Nov".

Oh - brilliant! Thanks Gary I will do that.Won't be able to throw a tanty at them though ... :)

And PS I have my courier's phone number. I rang him this morning. He told me that HE DID NOT have a voucher for pick-up and still did not. SO my courier has not missed the pick-up.