I agree with you but there's just no way to contact them. I tried the chat option and they point blank said they couldn't do anything since it was at the 'buyer protection' point - that was a week ago. I tried lodging another dispute, but that just bounced back to my email. You can't reply to the emails they send either, they give you a button to push - resolved / not resolved. Has TM sold out to another offshore company I wonder? I have not had this issue before, you could always contact them directly. That feature has just gone. You go to the option to 'contact us' and you are led to a me...

Still waiting by the way ... unreal how drawn out this has been. Twenty days since the trade was made, paid immediately. Why does it have to take so long and why do I feel like the naughty school girl?!

Thank you Greg, and I see her side too and yes it may be hard for her to go to the post shop. I didn't really expect her to go out of her way, but I did ask her to please just refund me so I really don't understand why that has been so hard. Preferable to having a war with a return customer. Couriers need to get their act together for sure - I've made 8 online purchases this week, 3 on Trade Me last week, not one of them rural charges.

Thanks Donal, and perhaps the seller does find it difficult to use the mainstream couriers. But then, she's a business with thousands of listings and from their website, they have a shop in the middle of town. Perhaps the TM seller is an agent operating from a rural location herself? Perhaps she's immobile and can't get to town? None of that was expressed jto me at all, ust pay the money or you're (meaning me) are in breach of the trade, pay the money or it's your (me again) problem. I don't accept I've done anything wrong. There are many many couriers that come here daily. To accommodate m...

No she meant my opinion on where I lived didn't matter. Can't remember her chosen courier now, it was a company that I don't recognise to be honest, anyway she posted a screenshot and it did say we were rural. I tried to say that the main couriers don't consider me to be rural. Seller refused to use any other courier unless I paid a $50 handling fee. 

Thank you Callum and yes I've checked my address. The majority class us as urban, and as Gary said, there are many options for courier services so there's no need for the seller to be difficult. I made it quite clear that I could not pay the extra $10, but if her chosen courier classes me as rural and she wouldn't post via any other means, then that's fine, but to please just cancel the trade and refund my money. Her side of it was that my personal opinion on where I lived didn't matter, because she had looked on google earth and determined that we were rural, so based on that she wanted th...

I have contacted Afterpay, but they won't intervene at this point, they just say contact Trade Me. I've just chatted with someone on the chat option and they can't make things go any faster either. It's being investigated under buyer protection now, so I gather they'll talk with the seller and find out what the story is. Hopefully it will be resolved soon but I really want to avoid having to make anymore payments since I had to go purchase the product elsewhere and on a limited income etc. Ugh it's just been a needless source of stress really. 

No they haven't really explained, only to say that NZ post don't collect from them. Not sure if they've changed couriers or not since my last purchase, nor if they use a different courier to the one on their website. The seller belligerently argued that we were on the outskirts of some remote town, which we clearly aren't. The item is in the next town from us which is a little over 2 hours away. I explained that I have daily deliveries from all over NZ and it's always urban. She just got angry, said I've breached the terms of trade and she'd report me to TM so no refund. She can't just keep...

Answering Callum, the seller is trying to make me pay rural delivery. We are not rural so I've refused to pay the additional $10. I can buy from their website and pay $6. Have already paid $6.90 for delivery. I asked for a refund or for the goods to be sent stating that I've never paid rural shipping and I'd never have purchased if shipping weren't urban. Seller refuses to refund, refuses to ship and refuses to contact me. Says that if they were to send it urban, they'd charge me $50 handling fee to use a different courier. I am a repeat customer of theirs. 

Hi, thanks for this but I've already done that. The seller is refusing to send so the seller isn't going to resolve it. Hence, I've filed a dispute. Every email I get from TM says the disputes team will be in touch within two weeks. I've already waited two weeks and I just want it resolved.