No they haven't really explained, only to say that NZ post don't collect from them. Not sure if they've changed couriers or not since my last purchase, nor if they use a different courier to the one on their website. The seller belligerently argued that we were on the outskirts of some remote town, which we clearly aren't. The item is in the next town from us which is a little over 2 hours away. I explained that I have daily deliveries from all over NZ and it's always urban. She just got angry, said I've breached the terms of trade and she'd report me to TM so no refund. She can't just keep...

Answering Callum, the seller is trying to make me pay rural delivery. We are not rural so I've refused to pay the additional $10. I can buy from their website and pay $6. Have already paid $6.90 for delivery. I asked for a refund or for the goods to be sent stating that I've never paid rural shipping and I'd never have purchased if shipping weren't urban. Seller refuses to refund, refuses to ship and refuses to contact me. Says that if they were to send it urban, they'd charge me $50 handling fee to use a different courier. I am a repeat customer of theirs. 

Hi, thanks for this but I've already done that. The seller is refusing to send so the seller isn't going to resolve it. Hence, I've filed a dispute. Every email I get from TM says the disputes team will be in touch within two weeks. I've already waited two weeks and I just want it resolved.