Thanks Callum, yes I've done that too now. No reply from them either.

Thanks yes i logged it with Kirsty on live chat 3 days ago. She understood the issue but was seeking advice how to solve it. No news since then. Ive just added a new comment to the live chat they emailed me. I feel it cant be hard to sort this out ....

Thanks Callum. Still no response or action from Trademe ;(