Hi. Yes I have a $0.00 combined shipping option. I think I just had a flurry of new buyers ( a good thing!) who didn't know what auctions they might win and chose the bulk option on all of them. I have sent the info to Trademe so hopefully I will get the fees refunded. I really can't be bothered when it is a dollar here and there but in the last month it has added up to quite a lot. Hopefully I can educate people going forward. :-)

Oooh I seem to have opened a can of worms there... but I picked up some interesting info, so thank you. This really came up because a buyer purchased about 20 items which were less than $2 each and chose $8.50 shipping on all of them, which caused me to look into this more thoroughly. Those that buy on Trade me a lot know the drill usually but not everyone. I too, thought that somehow I got a refund of success fees if I refunded via Ping but now I know that it is only the Ping fees, which makes sense now I think about it.I think it is a failing on Trade me because quite often people want to...

Thank you - that is helpful. If it is the odd one I normally ignore it but I just checked the last 45 days and I paid fees on $580 shipping and the actual costs were $142 - so quite a lot of unnecessary fees. I do have a combined shipping option and repeat customers are "well trained" but I guess buyers don't realise the implication of checking the wrong box!  I will add a note to my auctions and apply for a return of fees. Advice much appreciated.