Wow, that's at least $25 worth of success fee, how can you let Trade Me get away with that? I always make it a point to ask for partial success fee refund, no matter how small the amount may be. Just flick them a "contact us" form and forget about it, they will get it sorted in a few days.

You made a mistake of offering an "immediate refund", that shows your are inexperienced and easily scammed (not saying they are trying to scam you). You should have asked for more details, eg. Photos or video of the item, better still if they have a video of the item getting unboxed, when was it delivered, how was it delivered, has a signature been obtained, etc etc etc. Also told them to wait for you to send an enquiry to the courier company.  Finally, when you have had enough proof that you have been pro-active in resolving the issue, just ask them to open a dispute with Trade Me and stop...

Susan, you should go ahead and place a negative feedback now and mention in the feedback that you'll modify it to positive if they complete the trade within 48 hours. If they place a  retaliatory negative feedback on you, you can get Trade Me to remove their feedback.

The magnifying feature seems to have been removed, unfortunately. Many photos would appear blurry now being squeezed into the relatively small viewable screen area.

Jonathan, I don't agree with Trade Me's practice, but that's their rules, and yes, ultimately Trade Me wins, it's their platform anyway.

According to Trade Me, "Sellers are obliged to remove a bid when asked to do so, within reasonable notice from the close of the auction.".  So yes, you have to remove the bid, there's nothing much you could do. ref: https://help.trademe.co.nz/hc/en-us/articles/360052957231-Removing-bids Screenshot as at 24 Jan 2022 0955  

Wow, that sounds very serious. I don't think a seller would have access to the credit card details of a buyer if you did pay with Ping, I believe the transaction is handled by Trade Me and nothing gets to the buyer except the payment. You need to get in touch with Trade Me urgently and ask them to investigate what happened. Or maybe you could ask the seller how they got hold of your credit card details.

Donal, we do get to select an estimate for each option, from a list of estimates provided by Trade Me, we don't get to enter our own estimates.

Donal, precisely, I don't understand why Trade Me wants seller to select a delivery "estimates" in the new shipping templates, just doesn't make sense, sellers have no control over when a parcel gets picked up and gets delivered, how are they supposed to provide that "estimates"...haha

That depends on what you base your argument on, in the "Code of conduct" page: https://help.trademe.co.nz/hc/en-us/articles/360007265051-Code-of-conduct Sellers agree to:<snipped>Ensure items are shipped as soon as possible, and within a week of receiving payment and delivery address, unless otherwise indicated in the listing or agreed by both parties. <snipped>   But in the purchase complete email a seller receives and I quote: It is your responsibility to ensure that the goods are delivered within seven days. But technically, this email is not something a buyer can see, so IMHO it's bette...