I agree with you, there are so many things they need to be working on, but they have proceeded to do so many things they shouldn't be working on (eg. moving the site to the new UI). TM management (that decides what the IT dept should be doing) certainly has different priorities...LOL

That's exactly how it works, deactivating in My Products doesn't automatically withdraw the listing. 

Nothing much could be done now. That's just a tactic some buyers used to bag a bargain. What you have suggested are what she should have done, ie. declining the offer, etc. It's a jungle out there, selling on any platform is a risk, especially if pick up is offered, some people even get robbed or assaulted. If it's not something quite valuable, and if you're not short of the cash, just donate that and save all the trouble. If you daughter is serious about selling on TM or other platforms, these are the things she has to go through to learn unfortunately, especially if she's not used to sayi...

Not supposed to do that. But it's been going on for ages, if you have the time and don't mind spending the time and effort, feel free to report them. Trade Me is not able to automatically detect them. It's unfair, but it's also something Trade Me should be fixing, it's unfair to expect us to do their work.

Robyn I haven't moved to the new templates cos I hate them. Just thinking about the issue you are having, can you put those more expensive choices on top in the template? So the rural ones get displayed on top, the non rural buyers would probably keep on reading for the cheaper options below. i.e. in your template, the options go from the most expensive on top and least expensive at the bottom of the list. Do they get displayed in the order you define them in the template?

Wow, that's at least $25 worth of success fee, how can you let Trade Me get away with that? I always make it a point to ask for partial success fee refund, no matter how small the amount may be. Just flick them a "contact us" form and forget about it, they will get it sorted in a few days.

You made a mistake of offering an "immediate refund", that shows your are inexperienced and easily scammed (not saying they are trying to scam you). You should have asked for more details, eg. Photos or video of the item, better still if they have a video of the item getting unboxed, when was it delivered, how was it delivered, has a signature been obtained, etc etc etc. Also told them to wait for you to send an enquiry to the courier company.  Finally, when you have had enough proof that you have been pro-active in resolving the issue, just ask them to open a dispute with Trade Me and stop...

Susan, you should go ahead and place a negative feedback now and mention in the feedback that you'll modify it to positive if they complete the trade within 48 hours. If they place a  retaliatory negative feedback on you, you can get Trade Me to remove their feedback.

The magnifying feature seems to have been removed, unfortunately. Many photos would appear blurry now being squeezed into the relatively small viewable screen area.

Jonathan, I don't agree with Trade Me's practice, but that's their rules, and yes, ultimately Trade Me wins, it's their platform anyway.