I paid $320.00 for it. When i purchased it, I kept saying I wanted to buy a spare battery in case I needed it. He said he had contacts but assured me consistently that it wasn't necessary. I doubt he is " in trade'. Its one his partner used for about a year. However it wasn't "sold as is". Surely that counts? Very nice couple. I have no reason to believe anything underhand. I have contacted him and he is willing to help out by contacting the manufacturer. Unfortunately it was purchased overseas. and I don't speak the language.
On 20th December I purchased a 2nd hand electric bike. The seller assured me that they had charged it no more than 100 times. Also assured us that we would not need to replace the battery for a long time and that the bike was in full working order. I used it the next day - 15 km on one battery charge. No problems ( though I hardly used the power assist- mainly cycled manually). I then charged it and stored it till 29th December, when I used it for the first time again.That day the battery stopped after 10 minutes. We can't get it to work again. Am I entitled to a full refund?
Goal achieved. TM has removed the negative feedback. Thanks to you all in the community for all the advice and support. I would never have persevered without your advice.
How does one call in a manager?
The first person I chatted to on live chat called in a second person to chat to me. They both declined to do anything about the feedback. The buyer already has 8 bad feedbacks ( 5oo sales) She clearly a problem. I pretty Much feel picked on/ sidelined by TM
Well that was a waste of my valuable sleeping time! TM wants me t prove a negative!!!! Becuase she hasn't shown proof of the holes-. TM want me to show proof there aren't holes!!!! I no longer have the blanket with me. Im bitterly dissapointed. they could at least have compromised with a blue face.
I'm very disappointed with trade me. I sent photo proof of my email asking the buyer to show proof of damage and asked her to suggest a fair compensation. I provided a photo of her reply in which said that she will try to take a photo.( among other aggressive statements)That's proof enough that she has falsely claimed i din not respond to her complaint. That was a week ago. Still no photo yet "trade me" claims she hasn't breached any policy. Shame on you trade me. I'm going to be a whole lot less active on trade me from now on. This buyer has made 500 transactions and has 8 bad feed backs...
I sold a blanket which I described as being in excellent condition.I believe I sold it for a high but fair price. As far as I remember I'd ironed it so I am pretty sure there was no damage. 6 days after it was delivered to the buyer emails me that the blanket had " 2 obvious holes". and she wanted compensation. I replied with an apology and asked her to send me photos of the damage and for her to suggest what a fair compensation is. She replied to that email 7 days later saying "do you think I made the holes myself? What an insult. Ill try and send a photo with my phone". Then she gave me...