Hi, thank you for clearing that up. Its a private seller I am dealing with and I am just a bit worried that if I pay to send items back to he, and as I made a bank deposit for the other $50, what happens if she won't refund me. She sent the vases by NZ Post who won't accept claims for prohibited items getting damaged and china or antiques are included in prohibited items so she can't claim on insurance anyway.

I agree, its really annoying when an auction closes and it doesn't go to lost items, can ask for relist or offer anymore and like to see what an item sells for. Not always getting notified that an auction is closing in an hour, so you can't even see if seller has other listings you can ask to relist or post an offer on. 

Simple china is a prohibited item with NZ Post so can't claim for damage. Items were also not packed well enough. Seller blamed me for damage as didn't pick parcel up for P.O. Box for a week, sent photo of damage and said they could just refund me for 1 damaged vase (half cost of purchase) . Wanted them sent back but wouldn't refund for anything until I did. During this time I had to resend all e-mails as she said she never got them including photo, called me dumb and was just unpleasant. I told her she couldn't claim for them so why did she want them back, just said you know why. Then said...

Another question, when items are sent back, the seller has to pay for postage, but do they refund me for the original cost of postage to me, or do I have to wear that.

Have pointed it out to the seller re not eligible for a refund. Doesn't want to pay upfront for shipping back as says she doesn't know how much it will be. Normally I wouldn't worry but she has been difficult from the start, said it was my fault as I didn't pick the parcel up (P.O. Box) for over a week so they must of damaged the vase, packing expensive and people won't pay for it etc  then said didn't get any of my e-mails worst communicator ever (replied to hers so didn't get e-mail address wrong) with photo and my bank details so I resent them all. Looking back on bad feedback (she mainl...