I've been round and round this site on my ph in desktop mode and can't find it. I wanted to chat w a human about ensuring I get a refund on fees after a trade fell over.  I have filed a request via a drop down menu, but wanted to ask TM directly how someone w 65% positive feedback still has an active a/c. I also put 'chat' in the search bar in tbis community and it didn't pop up.  Anyways, appreciate if someone could oblige and I will screenshot it for next time. Thank you 

Until now, I've avoided updating my shipping templates to reflect the new NZ Post pre-paid bag shipping options.But needs must & I need some advice from seasoned professionals, pls. I managed to make the shipping template work with bags prior to the price increase, but not so now. The shipping template in MP doesn't reflect NZ Post's service options for pre-paid bags, ie Courier and Economy. There's no option to show "courier" from the drop down menu in the "product" column.  The best I can do is below - to send an item in what is now a small bag (prev size 2) it's either $9 Courier to the...