thank you, I couldn't find the chat function in desktop mode it using my ph, but managed to following the link you posted, using my tablet.
I've been round and round this site on my ph in desktop mode and can't find it. I wanted to chat w a human about ensuring I get a refund on fees after a trade fell over. I have filed a request via a drop down menu, but wanted to ask TM directly how someone w 65% positive feedback still has an active a/c. I also put 'chat' in the search bar in tbis community and it didn't pop up. Anyways, appreciate if someone could oblige and I will screenshot it for next time. Thank you
thank you Callum; most appreciated.
Until now, I've avoided updating my shipping templates to reflect the new NZ Post pre-paid bag shipping options.But needs must & I need some advice from seasoned professionals, pls. I managed to make the shipping template work with bags prior to the price increase, but not so now. The shipping template in MP doesn't reflect NZ Post's service options for pre-paid bags, ie Courier and Economy. There's no option to show "courier" from the drop down menu in the "product" column. The best I can do is below - to send an item in what is now a small bag (prev size 2) it's either $9 Courier to the...
Shipping is not postage alone; it can also include the cost of items needed to safely & securely ship the item. Ie good quality bubble wrap/new cardboard. These things don't grow on trees, so it's fair enough to expect this is passed on. And if the seller lives out of town and you've asked them to run into town to post it to you, why shouldn't you contribute to that cost? Was it a pick up only item? Did you get the item for next to nothing? Does it need wrapping to protect it on its journey? $10 sounds excessive, but you don't know what hoops the seller has to jump through to ship it ...
Big thanks to whoever posted the webinar link. Most interesting. I'm a casual seller & for me the webinar prompted more questions and frustrations for TM. Re introducing shipping templates: it seems that they have attempted to fix a problem that wasn't there. They have said buyers are a) lacking in common sense b) so time poor that that can't click thru to see whether an item is pick up only, or $, free, or to be determined. Despite whatever research they have to validate their claims, they're not giving buyers any credit. Additionally, shipping issues from o/s & around NZ have been in m...
With the new shipping template, I couldn't work out how you add an RD option. Is this not possible anymore? I'm continuing to use the template I have in My Products, but I see I'm being disadvantaged by not using the new template, even though I'm not a professional seller. I'm helping my family find new homes for their bits & pieces!