Well I've reached out to TM, first they said to wait 2 days for the buyer to make contact (no contact was made), I've asked them to refund the listing fee but instead they've just told me I should be able to relist the vehicle for free (I can't).  What a pain. It would appear TM doesn't even know how their own system works.  On a side note, does TM actually reply to the customersupport@trademe.co.nz email address? I sent a message through the site via the Help message system, got a reply from TM through that, replied back via email and never heard back.