Hi, message the team and ask for your account balance to be refunded. Mine was refunded within 24 hours.

Contact the team via Live Chat and ask for the balance to be refunded. I got mine within 24 hours.

Sometimes I look to see who the watchers are to see if it is worth to offer or relist - I 99% relist as I find I have the same watchers watching - perhaps they are watching as they may have something similar and want to see how it sells or I'm too expensive and waiting for me to lower the price, who knows.  I've also noticed once I have relisted and the listing is live, I'll get emails regarding the same listings either asking for a fixed price offer or a relist - thought that couldn't happen once the listing is live?  Is it a glitch.    I just do what suits me now.  Just ignore the watcher...